Last Updated: October 26, 2023
At Safford Equipment Sale, we stand behind the professional-grade quality of every Husqvarna, Ariens, Gravely, and Kioti product we sell. We understand that even with the most reliable equipment, sometimes a return or exchange is necessary. Our policy is designed to be as straightforward and dependable as the machinery in our Tractors, Zero Turns, Commercial Bundles, and Farm & Garden categories.
We serve a global community of farmers, landscaping professionals, commercial entities, and homeowners who demand value without compromise—and that includes a fair and transparent returns process.
Our Returns & Exchanges Promise
- 15-Day Window: You may return most items for a refund or exchange within 15 days of the delivery date.
- Free Returns for Defective Items: If your item arrives damaged, defective, or incorrect, we’ll cover the return shipping costs.
- Professional-Grade Condition: Returned items must be in new, unused condition, in the original packaging with all manuals, accessories, and tags.
- Fast Refunds: Processed within 5-7 business days after we receive and inspect your return.
⚠️ Important Exceptions: Non-Returnable Items
To ensure safety, hygiene, and compliance with manufacturer policies, the following items from our menu cannot be returned or exchanged unless they arrive defective or damaged:
Chainsaws Hedge Trimmers Ag Sprayers Blowers Tree & Shrub Care Products
Reason: These items often involve sharp blades, chemical application systems, or intimate contact with vegetation. For safety and sanitary reasons, we cannot resell them once they leave our warehouse. This policy aligns with industry standards for outdoor power equipment.
Exception: If any of these items arrive defective or damaged, please contact us immediately at [email protected] for a replacement or refund.
Step-by-Step Return/Exchange Process
1 Initiate Your Request (Within 15 Days of Delivery)
Email our customer service team at [email protected] with the subject line “Return/Exchange Request” and include the following information. You can use the template below.
2 Receive Your Return Authorization & Instructions
Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed instructions. Do not ship any item back without an RMA number. The email will specify:
- Whether return shipping is pre-paid (for defective/incorrect items) or your responsibility.
- The return shipping address (typically our hub at 4668 Cerullo Road, Louisville, US 40299 or a designated facility).
- Any special packaging requirements.
3 Ship Your Item Back
Securely package the item in its original packaging with all included parts and documentation. Include the RMA number clearly on the outside of the box. We recommend using a trackable shipping service (like DHL, FedEx, or EMS) and retaining your proof of shipment.
4 Inspection & Processing
Once received at our facility, our team will inspect the item to ensure it meets our return conditions. This process typically takes 2-3 business days.
Refunds & Credits
- Timing: Approved refunds are processed within 5-7 business days after inspection completion.
- Method: Refunds are issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
- Deductions: For returns not due to our error (e.g., change of mind), original shipping fees are non-refundable, and a restocking fee may apply for large or heavy equipment (e.g., Tractors, Zero Turns, Disc Harrows). You are responsible for return shipping costs.
- Exchange Shipping: For exchanges, we will ship the replacement item via your original chosen method (Standard or Free Shipping) once the return is approved. Expedited shipping for exchanges is available at an additional cost.
Damaged, Defective, or Incorrect Items
If your Tractor, Automower, Chainsaw, or any Bundle arrives damaged, defective, or is not what you ordered:
- Contact us within 48 hours of delivery at [email protected].
- Provide your order number and photos/video clearly showing the issue.
- We will promptly arrange a free return label and cross-ship a replacement whenever possible, minimizing downtime for your farm, business, or property.
Need Help? Contact Our Equipment Experts
Our team, passionate about outdoor power equipment, is here to ensure your satisfaction.
Email: [email protected]
Mailing Address: Safford Equipment Sale, 4668 Cerullo Road, Louisville, US 40299
Processing Time: We respond to all inquiries within 1-2 business days.
This policy reflects our commitment to “Value Without Compromise” and applies to our global customer base, excluding deliveries to remote areas where logistics may require special arrangements.